Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how betx12 ("betx12," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the betx12 online gaming platform, including the website at betx12.app and all associated mobile interfaces and services (collectively, the "Platform").

By registering an account on betx12 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the betx12 Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines, which together form the complete agreement governing your use of betx12.

2. Personal Data We Collect

betx12 collects the following categories of personal data from players and visitors:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID, PhilHealth ID).
• Contact Data: Email address, Philippine mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: Payment method details (e.g., GCash account number, PayMaya details, BPI/BDO/Metrobank account references), transaction history, deposit and withdrawal records, and wallet balances in Philippine Peso (PHP).
• Gaming Data: Game history, bet amounts, win/loss records, session durations, and responsible gaming tool usage.
• Technical Data: IP address, device type, browser type and version, operating system, and access timestamps.
• Usage Data: Pages visited, features used, click patterns, and navigation paths within the Platform.
• Communications Data: Records of your interactions with betx12 customer support, including live chat transcripts and email correspondence.

3. How We Collect Your Data

betx12 collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank; and fraud prevention data from anti-money laundering (AML) screening services.
• Regulatory Sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance, or investigation requirements.

4. Purpose of Processing

betx12 processes your personal data for the following purposes:

• To create, verify, and manage your betx12 account.
• To process deposits, withdrawals, and other financial transactions in PHP.
• To comply with KYC, AML, and other regulatory obligations under Philippine law and PAGCOR requirements.
• To provide customer support and respond to your inquiries and complaints.
• To personalize your gaming experience and deliver relevant promotions and offers.
• To monitor and enforce compliance with our Terms & Conditions and responsible gaming policies.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To improve the Platform's performance, security, and user experience through analytics.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To comply with legal obligations, court orders, or requests from Philippine government authorities.

5. Legal Basis for Processing

betx12 processes your personal data on the following legal bases under RA 10173 and its Implementing Rules and Regulations:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to perform our contract with you — specifically, to provide the betx12 gaming services you have registered for.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations under RA 9160 (as amended), and data retention requirements.
• Legitimate Interests: Where processing is necessary for betx12's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.

6. Data Sharing & Disclosure

betx12 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• KYC & AML Providers: Identity verification and anti-money laundering screening service providers engaged to fulfill our regulatory obligations.
• Technology Partners: Cloud hosting, platform infrastructure, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or regulation.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by betx12, subject to professional confidentiality obligations.
• Law Enforcement: Philippine law enforcement agencies, where betx12 is legally required or permitted to disclose data in connection with the investigation or prosecution of criminal activity.

All third-party service providers engaged by betx12 are contractually required to process personal data only in accordance with betx12's instructions and applicable Philippine data protection law.

7. Data Retention

betx12 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Technical & Usage Data: Retained for up to twelve (12) months, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, betx12 will securely delete or anonymize your personal data in accordance with NPC guidelines.

8. Data Security

betx12 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the betx12 Platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and government ID details.
• Multi-factor authentication (MFA) options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity professionals.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive data breach response procedures in compliance with NPC notification requirements under RA 10173.

While betx12 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying betx12 immediately if you suspect unauthorized access to your account.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by betx12:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Policy fulfills.
• Right of Access: The right to request a copy of the personal data betx12 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to betx12's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact betx12's Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy. betx12 will respond to all verified data subject requests within fifteen (15) business days, in accordance with NPC guidelines.

10. Cookies & Tracking Technologies

betx12 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language and display options.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotions and offers based on your gaming activity and preferences. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the betx12 Platform.

11. Minors & Age Restriction

The betx12 Platform is strictly for individuals aged 21 years and above, in accordance with Philippine gaming regulations. betx12 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the data, and report the matter to PAGCOR as required.

If you believe a minor has accessed the betx12 Platform, please contact our Data Protection Officer immediately using the details in Section 13.

12. Changes to This Policy

betx12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. When material changes are made, we will notify registered users via email or an in-platform notification. The updated Policy will be posted on this page with a revised effective date. Your continued use of the betx12 Platform following the posting of any changes constitutes your acceptance of the revised Policy.

13. Contact & Data Protection Officer

betx12 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact our DPO:

• Data Protection Officer: betx12 Privacy Office
• Email: [email protected]
• Response Time: Within 15 business days of receiving your verified request

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official Philippine government channels.